• Please book an appointment.
If you feel the need for some spur-of-the- moment pampering,
do breeze in as we're always happy to serve! But please know that
we prioritize our clients with appointments.
A late arrival will reduce the total time of your session, which can dimish
its effectiveness and the overall enjoyment of your experience.
For your comfort please arrive 10 minutes prior to your appointment to
register, receive your skin consultation, change, and settle in.
We can hold your appointment for up to 10 minutes after your booked time.
As a courtesy to our attendants and other clients, we request that you
give us 24-hours notice if you would like to change your choice of service
or if you need to reschedule your appointment.
You will be asked for your credit card information upon booking your
appointment. Many of our boutiques have a 24-hour cancellation
policy: your card is charged if you cancel within 24 hours of your
• Personal Belongings + Clothings:
A robe and slippers are provided when needed. While a safe area
is abailable for your valuables, we recomment keeping jewelry
to a minimum and coming in comfortable clothing.
• In-Between Appointments:
Do be good about your general health — eat nutritiously and exercise
5-7 days a week — and your at-home VMV skin regimen.
As well, feel free to contact us with any questions you may have.
• To maintain the safe, ethical, soothing and welcoming
environment so appreciated in our stores, we reserve the right to refuse
to attend to clients who are intoxicated or otherwise disruptive, or who
exhibit inappropriate behavior.
CHOOSING A SERVICE
• Your esthetician helps you select a service and customize
it to your skin's particular needs.
• If you have a skin condition that requires a physician's
care, we will suggest that you see a doctor for a medical
consultation and/or more advanced/ specialized clinical care.
• We do not recommend facials if... You have inflamed,
cystic acne; have recently had laser or other
phototherapy or surgery; have skin that is currently
compromised due to a rash, irritation or over-treatment,
or if you cannot lie down comfortably for a treatment's
OTHER HELPFUL “SKINFORMATION”
• Ages: Clients under 18 must accompanied by an adult.
Even better, book a double appointment with your child (12 and up)
for a unique hour of bonding!
• Gratuities: Our best reward is your personal recommendation.
Beyond this, if you would like to reward a job well done, gratuities
are left to your dicretion. If you'd like to share your contentment
with a friend, our fun, upliffting Gift Skintificates make for wonderful
presents of health, bliss and heaps of happy.
• Pregnant? Congra"dew"lations! A facial can be a wonderful treat
for moms-to-be. Your service is done sans comedone extraction and,
if you're in your 5th month or later, with you in a more upright
or side-lying position.
• As a general rule, your yen rules:
Our esthericians are with you to perform your service to the best
of their training and abilities. While we will describe certain steps
or ask occasional questions during the service, we will not instigate
casual conversation. If you, on the other hand, feel like chatting with
us or the person you came with, please feel free to do so.
If you need anything (clarification on a product, a short break from
a procedure, etc.) please let us know. We benefit from your feedback,
and sharing your needs and preferences with us helps make your
experience more enjoyable.
• Before any of our peels:
We want to remind you that it's recommended to avoid the sun
completely for at least a week after a peel to avoid irritation
and possible hyperpigmentation. Even if you're not going to
laying out in the sun, please remember to use sunscreen
every day (even when you're indoors, as UVA gets through
glass and causes hyperpigmentation). If you do expect to
spend some time outside, keep it controlled, stay in the
shade as much as possible, reapply your sunscreen every hour,
and wear a hat for additional protection. Your aesthetician
will go into this in more detail when you come in.
• Before waxing:
For best results, we recommend that hair should be no longer
than a quarter inch in length (a grain of rice).